I agree to the follwoing terms and conditions:

Client is required to pay for and maintain their own Shippo Account for CRM tracking functionality to work.

Monthly fee includes maintenance and management of all systems, 4 hours of support each month (does not rollover).

Non-payment will trigger an automated suspension of the CRM access and processing. Data will be kept for 15 days for export and deleted after 30 days. Tracking and automatic shipping label generation will not work if your Shippo account is not current and in good standing.

Service Level Agreement: Urgent/Critical problems affection several users will be acknowledged within the hour and resolved same day (immediately if possible). High severity problems affecting individual users will be acknowledged on the same and resolved in 0-3 days. We will do our absolute best to resolve or improve any usability issue within the limitations of the 3rd party services being used for this system.

ThinkWeb - Ship Track Chase CRM